Player Wellbeing
3vk Responsible Gaming
At 3vk, your wellbeing always comes first. We provide practical tools and honest guidance to help every player in Bangladesh enjoy gaming safely, within their means and in their own time.
Gaming Should Be Entertainment
Online gaming at 3vk is designed to be an enjoyable pastime — a source of excitement around cricket matches, a fun spin on slots after a long day, or a strategic blackjack session. For the vast majority of our players across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and beyond, 3vk delivers exactly that kind of entertainment every day.
However, we recognise that for some players, gaming can shift from a leisure activity into something that feels difficult to control. That is why 3vk has invested in a comprehensive set of responsible gaming tools, embedded directly into the platform, so that every player has the resources they need to stay in charge of their experience.
This page explains the tools available to you, the warning signs to look out for in yourself or someone you care about, and how to reach our support team if you need help. All responsible gaming features are free to use and available to every registered 3vk player. For adults aged 21 and above only.
If gambling is causing you or your family financial or emotional distress right now, please contact our support team immediately at [email protected] with the subject line "Responsible Gaming — Urgent". We will prioritise your request and respond the same day during Bangladesh Standard Time (BST, UTC+6) business hours.
Responsible Gaming Tools on 3vk
The following tools are built into your 3vk account and can be activated at any time by contacting our support team at [email protected]. There is no charge and no waiting period for any of these features.
Set a daily, weekly, or monthly cap on how much BDT you deposit. Limits apply instantly and can only be lowered immediately — increases require a 7-day cooling-off period.
Take a short break from the platform for 24 hours, 48 hours, or up to 30 days. Your account is temporarily suspended and no deposits can be made during the time-out period.
Request a full self-exclusion of 6 months, 1 year, or 5 years. Your account is permanently closed for the chosen period and cannot be reopened during that time.
Request a full statement of your deposits, withdrawals, wins, and losses over any date range. Clear visibility into your gaming history helps you make informed decisions.
Enable session reminders that notify you of how long you have been playing and how much you have wagered. Available at intervals of 30, 60, or 90 minutes.
Need a pause but not a full self-exclusion? Request a 7-day account freeze. All gaming and deposit access is blocked while your balance remains safe and intact.
Using Each Tool — Step by Step
Deposit limits are one of the most effective ways to keep your gaming spend within a budget you are comfortable with. To set or lower a deposit limit on your 3vk account:
- Email [email protected] with the subject "Deposit Limit Request"
- State your preferred limit amount in BDT (e.g., ৳5,000 per week) and the period (daily / weekly / monthly)
- Provide your registered mobile number for account verification
- The limit will be applied within 1 working hour during BST business hours
Important: If you request an increase to an existing deposit limit, a mandatory 7-day cooling-off period applies before the increase takes effect. Reductions are applied immediately with no delay.
A time-out is a short, temporary suspension of your account. It is ideal for players who want a brief cooling-off period without committing to a longer self-exclusion. Available durations: 24 hours, 48 hours, 7 days, or 30 days.
- Email [email protected] with the subject "Time-Out Request"
- Specify your preferred duration and your registered mobile number
- Your account will be suspended within 30 minutes of the request being confirmed
- During a time-out, all marketing communications from 3vk are also paused
When a time-out expires, your account is automatically reactivated. You do not need to contact support to resume play after the chosen period has ended.
Self-exclusion is a formal, binding commitment to stop gambling on 3vk for a defined period. It is the strongest tool available and is designed for players who feel they need firm external controls to help them stop gambling.
- Email [email protected] with the subject "Self-Exclusion Request"
- State your chosen period: 6 months, 1 year, or 5 years
- Include your registered mobile number and confirm your request in writing
- Your account will be closed within 24 hours and you will receive email confirmation
During self-exclusion: You will not be able to create a new 3vk account. Any attempt to register with the same mobile number or identity documents will be declined. All promotional communications will be permanently stopped. Any balance remaining in your account at the time of self-exclusion will be withdrawn to your original payment method (bKash, Nagad, Rocket, or Upay) within 5 working days.
Self-exclusion cannot be reversed before the end of the chosen period, even on request. This is an intentional design feature that protects you during vulnerable moments.
Understanding your own gaming history is a powerful first step toward responsible play. Your 3vk activity statement includes a full breakdown of deposits made via bKash, Nagad, Rocket, and Upay, all withdrawal requests, game-by-game wagering history, bonus activations, and net profit or loss over any chosen period.
- Email [email protected] with the subject "Activity Statement Request"
- Specify the date range you want (e.g., "last 30 days" or "January 2026 to date")
- Your statement will be provided in PDF format within 2 working days
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following signs may indicate that gaming has moved beyond entertainment and into harmful territory. Be honest with yourself — if several of these apply to you, it may be time to use one of the tools above or reach out to our support team.
- Spending more money on gambling than you originally planned, or more than you can afford to lose.
- Chasing losses — continuing to play in order to win back money you have already lost.
- Gambling with money that is meant for rent, food, household bills, or bKash/Nagad loan repayments.
- Feeling restless, anxious, or irritable when you are not gambling or when you try to stop.
- Lying to family members or friends about how often you gamble or how much money you spend.
- Neglecting work, studies, family responsibilities, or relationships because of time spent gambling.
- Borrowing money from friends, family, or mobile banking services to fund gambling activity.
- Using gambling as a way to escape stress, anxiety, depression, or personal problems rather than as entertainment.
- Making repeated unsuccessful attempts to reduce or stop gambling on your own.
Recognising these signs — even one or two — is a courageous first step. Please reach out to us at [email protected]. Our team will listen without judgment and help you access the right tools immediately.
Quick Self-Assessment Questions
Answer the following questions honestly. If you answer "Yes" to two or more, we strongly encourage you to use 3vk's responsible gaming tools or contact our support team for guidance.
Have you ever felt the need to bet more and more money to get the same feeling of excitement from gambling?
Have you ever returned to gambling the day after a loss to try to win your money back?
Have you ever told someone close to you — a family member, friend, or colleague — a lie about your gambling habits?
Have you ever skipped meals, neglected family time, or missed work or study obligations because of gambling?
Have you ever felt depressed, anxious, or even hopeless because of money lost gambling?
Have you ever borrowed or sold something to fund a gambling session?
You do not need to be in crisis to ask for help. If any of the above resonated with you, email [email protected] with the subject "Responsible Gaming Support" and one of our team members will personally follow up with you within one working day (BST, UTC+6).
Protecting Vulnerable Players & Minors
The 3vk platform is strictly for adults aged 21 years and above. We verify the age of all players during account registration and during our KYC (Know Your Customer) process using National Identity Card (NID) details and mobile banking account confirmation.
If you are a parent or guardian in Bangladesh and are concerned that a minor may have accessed your 3vk account or used your bKash/Nagad account to make a deposit, contact us immediately at [email protected]. We will investigate without delay, freeze the account pending review, and return any funds involved.
We strongly recommend using device-level parental controls (available on Android and iOS) to prevent minors from accessing online gaming platforms on shared or family devices.
If you believe a family member or friend is struggling with problem gambling, there are practical steps you can take:
- Talk to them calmly and without blame — express concern rather than anger
- Encourage them to use 3vk's self-exclusion or time-out tools by contacting [email protected]
- Help them take a break from devices or shared payment methods that enable gambling
- Seek guidance from a mental health professional or community support worker if the problem is severe
You do not need to be a registered 3vk player to contact our support team about a concern involving another person. We will treat all such enquiries with the utmost discretion and care.
Support Contacts & Resources
3vk is your first point of contact for all responsible gaming tool requests. Our support team is available during Bangladesh Standard Time (BST, UTC+6) business hours and responds to responsible gaming requests as a priority.
Subject line: "Responsible Gaming Support"
Response time: within 1 working day (BST)
Monday to Saturday, 9:00 AM – 9:00 PM
Urgent self-exclusion requests are processed 7 days a week
Every responsible gaming request submitted to 3vk is handled privately, professionally, and without judgment. Our team is trained to assist players sensitively and to prioritise your long-term wellbeing over any commercial consideration. You will never be pressured to continue playing when you have asked for help.
Tips for Keeping Gaming Healthy
Even if you do not feel you have a problem right now, following these practical guidelines will help ensure your 3vk experience stays fun and well within your control.
- Always set a budget before you start a session and treat any losses as the cost of entertainment — not money to be recovered.
- Use the deposit limit tool to pre-set your weekly or monthly maximum in BDT before you deposit a single taka.
- Set a time limit for each session. Enable reality check reminders at 30-minute intervals to stay aware of how long you have been playing.
- Never gamble when you are emotionally distressed, tired, under the influence of alcohol, or under significant financial stress.
- Take regular breaks — step away from the screen, especially during extended cricket betting sessions like BPL or T20 matches.
- Keep gambling as one of many leisure activities in your life, not the primary or only one.
- Never borrow money — from friends, family, or mobile banking services — to fund gambling. Only use funds you can freely afford to lose.
- Review your activity statement every month so you have a clear, honest picture of your gaming spend over time.
Play Smart on 3vk
Responsible gaming starts with informed choices. Explore our games, check out the FAQ for common questions, or log in to manage your account settings — always within your limits.
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