Legal & Compliance
3vk Privacy Policy
How we collect, store, and protect your personal information on the 3vk platform — Bangladesh's trusted online casino and sports betting destination.
Your Privacy at a Glance
At 3vk, we take data protection seriously. The summary cards below outline the key aspects of how we handle your personal information. The full policy sections below take precedence in all cases — please read them carefully before using the platform.
Name, mobile number, date of birth, transaction history, and device information collected at registration and during use.
All data in transit is protected by industry-standard SSL/TLS encryption. Your connection to 3vk is always secured.
3vk does not sell, rent, or trade your personal data to third-party advertisers or marketing brokers.
You may request access to, correction of, or deletion of your personal data at any time by contacting our support team.
We use essential and analytical cookies to improve the platform experience. You can manage cookie preferences in your browser.
Privacy queries can be submitted to [email protected]. We respond within 5 working days (Bangladesh Standard Time, UTC+6).
Who We Are
This Privacy Policy is issued by 3vk ("the Platform", "we", "us", "our"), operator of the online casino and sports betting website accessible at https://3vk.bio. 3vk acts as the data controller in respect of all personal information collected from players and visitors in connection with the platform.
For all data protection enquiries, you may contact us at [email protected]. Please include "Privacy Request" in the subject line of your correspondence so we can route it to the appropriate team member promptly.
This Privacy Policy applies to all personal data collected through the 3vk website, its mobile-optimised interface, any communications between you and 3vk support staff (including email and live chat), and all financial transactions processed via our supported payment channels — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank.
This policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.
Personal Data We Collect
3vk collects personal data only to the extent necessary to operate the platform safely, verify player identities, process financial transactions, and comply with our legal obligations. The categories of data we collect are set out below.
When you create a 3vk account, we collect the following information:
- Full legal name as it appears on your national identity document
- Date of birth (used to verify you are 21 years of age or older)
- Mobile phone number (used as your primary account identifier and for OTP verification)
- City or district of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar)
- A chosen username and password (password stored in hashed form only — never in plain text)
To comply with anti-money laundering (AML) obligations and to protect the integrity of the platform, 3vk may request one or more of the following documents at any stage of the account lifecycle:
- National Identity Card (NID) number or scan
- Passport copy
- Mobile banking account confirmation (bKash, Nagad, Rocket, or Upay statement)
- Selfie photograph for facial verification purposes
Verification documents are stored securely and are used exclusively for the purposes of identity confirmation and fraud prevention.
Every deposit, withdrawal, bet placement, and bonus redemption generates a transaction record associated with your account. This includes:
- Deposit and withdrawal amounts in BDT (Bangladeshi Taka)
- Payment method used (e.g., bKash account number, Nagad account reference)
- Transaction timestamps in Bangladesh Standard Time (BST, UTC+6)
- Game titles, bet amounts, and outcomes for all wagers placed on the platform
- Bonus codes redeemed and wagering progress records
When you access 3vk, our servers and analytics tools automatically record certain technical information. This data is used to maintain platform security, detect fraudulent activity, and improve the user experience:
- IP address and approximate geographic location
- Device type, operating system version, and browser type
- Session start and end times, page views, and navigation paths within the site
- Referring URL (the website or link that directed you to 3vk, if applicable)
- Cookies and similar tracking technologies (see Section 6 for full cookie details)
When you contact 3vk support via email or on-platform chat, we retain records of those communications. This includes the content of your messages, the date and time of contact, and any documents or screenshots you share with us. These records allow us to provide consistent support, resolve disputes, and maintain a verifiable audit trail of player interactions.
How We Use Your Data
3vk processes personal data only for specified, explicit, and legitimate purposes. We do not use your data in any manner that is incompatible with the purposes set out below.
3vk will not send you promotional messages via SMS or email without your explicit opt-in. If you have opted into marketing communications and wish to withdraw that consent, contact us at [email protected] and we will process your opt-out within 5 working days.
Data Sharing & Third Parties
3vk does not sell, rent, or trade your personal data to third parties for commercial purposes. We share data only in the limited circumstances described below:
- Payment Processors: We share transaction data with bKash, Nagad, Rocket, Upay, and Bangladeshi banking partners strictly to process your financial transactions. These providers are bound by their own data protection obligations.
- Game Providers: When you play games supplied by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, or Habanero, limited session data is shared with those providers for game-delivery and fairness-auditing purposes.
- Identity Verification Services: Where third-party KYC (Know Your Customer) tools are used to verify identity documents, the minimum necessary data is shared under strict contractual data-processing agreements.
- Legal Authorities: We may disclose personal data to law enforcement or regulatory authorities where required to do so by applicable law or in response to a lawful order. We will notify you of any such disclosure where legally permitted to do so.
All third-party service providers who process personal data on behalf of 3vk are required to enter into a data processing agreement that obligates them to handle your data with the same level of care and security that 3vk applies. We do not permit any third-party processor to use your data for their own independent purposes.
Some of our game providers and technical infrastructure partners are based outside Bangladesh. Where personal data is transferred outside of Bangladesh, 3vk takes reasonable steps to ensure that appropriate safeguards are in place — including contractual data protection clauses — to maintain a standard of protection equivalent to that applied domestically. By registering a 3vk account, you acknowledge and consent to such transfers where they are necessary to deliver the platform services you have requested.
Data Retention
3vk retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. General retention periods are as follows:
- Active account data: Retained for the duration of the account's active status plus a minimum of 5 years following account closure, to satisfy anti-money laundering record-keeping requirements.
- Transaction records: Retained for a minimum of 5 years from the date of each transaction.
- Identity verification documents: Retained for the duration required by applicable AML obligations, typically 5 years from the date of verification.
- Support correspondence: Retained for 3 years from the date of the last communication in a given support thread.
- Cookie and analytics data: Retained for up to 13 months from collection, then anonymised or deleted.
When a retention period expires or a valid erasure request is processed, 3vk will securely delete or irreversibly anonymise the relevant personal data. Note that certain data may need to be retained beyond a requested deletion date where overriding legal obligations require it — for example, where a player account is under investigation or subject to a legal hold. In such cases, we will inform you of the reason for the delay in processing your request.
Cookies & Tracking Technologies
3vk uses cookies and similar local-storage technologies to deliver a functional, personalised, and secure experience. The categories of cookies in use are:
- Strictly Necessary Cookies: Required for core platform functions such as maintaining your login session, storing your account preferences, and enabling the security token system that protects your account from unauthorised access. These cannot be disabled.
- Analytical / Performance Cookies: Used to collect aggregated, anonymised data about how players navigate the site — such as which pages are visited most frequently and where users encounter errors. This data is used exclusively to improve platform performance.
- Functional Cookies: Store optional preferences such as your selected language or display settings to improve your experience on return visits.
3vk does not use third-party advertising or behavioural-targeting cookies.
You can control and delete cookies through your mobile browser settings. Most browsers allow you to block all cookies, accept only first-party cookies, or clear stored cookies at any time. Please note that disabling strictly necessary cookies will impair or fully prevent access to core 3vk platform features, including login and account management. For instructions on managing cookies in your specific browser or device, refer to your browser's official help documentation.
Your Data Rights
As a 3vk player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 2 working days and respond in full within 30 days.
You have the right to request a copy of all personal data that 3vk holds about you. Upon a verified request, we will provide a structured summary of your registration data, transaction history, verification records, and support correspondence held on file.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Minor corrections (e.g., misspelled name, outdated mobile number) can be processed via our support team following identity verification.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing exists. Erasure requests will be honoured subject to our legal retention obligations — data that must be kept for AML compliance or ongoing legal proceedings cannot be deleted early.
You may request that we restrict the processing of your data in certain circumstances — for example, while the accuracy of disputed data is being verified. You also have the right to object to processing based on legitimate interests where you believe such interests are overridden by your own rights and freedoms. We will assess all objections on a case-by-case basis and respond with our determination in writing.
To protect against fraudulent data requests, 3vk will verify your identity before processing any data rights request. You will be asked to confirm your registered mobile number and may be required to provide a supporting identification document. This step is mandatory and non-negotiable.
Data Security
3vk implements the following technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
- TLS/SSL encryption on all data transmitted between your device and our servers
- Passwords stored using industry-standard one-way cryptographic hashing — plain-text passwords are never stored or visible to any 3vk staff member
- Access to player data within 3vk is restricted to authorised personnel on a need-to-know basis
- Regular internal security reviews and vulnerability assessments of platform infrastructure
- Automated alerts for suspicious login attempts, including logins from unrecognised devices or IP addresses
While 3vk takes robust measures to secure the platform, account security also depends on the actions you take as a player. You are responsible for:
- Keeping your 3vk password confidential and not sharing it with any other person
- Using a strong, unique password that is not reused across other websites or apps
- Logging out of your 3vk session when using a shared or public device
- Reporting any suspected unauthorised access to your account immediately by contacting [email protected]
Please note: 3vk staff will never ask for your password via email, SMS, or chat under any circumstances. Any communication requesting your password should be treated as fraudulent and reported to us immediately.
In the event of a personal data breach that poses a risk to your rights and freedoms, 3vk will notify affected players without undue delay. Notification will be sent to your registered mobile number or email address and will describe the nature of the breach, the categories of data involved, and the steps we have taken or are taking to address it.
Minors & Under-Age Protection
The 3vk platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under this age. If we become aware that a minor has registered an account or provided personal data on the platform, we will immediately close the account, delete the associated data, and return any deposited funds.
Parents and guardians in Bangladesh are strongly encouraged to use device-level parental controls to prevent minors from accessing online gambling platforms. If you believe a minor has accessed 3vk using your device or payment method, contact us immediately at [email protected].
Changes to This Policy
3vk reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date displayed at the top of this page. For significant changes that may substantially affect how your data is processed, we will endeavour to notify registered players via their registered mobile number or platform notification prior to the changes taking effect.
Your continued use of the 3vk platform following any published update constitutes your acceptance of the revised Privacy Policy. If you do not agree with an updated policy, you should cease using the platform and request account closure by contacting [email protected].
For any questions about this Privacy Policy or how your personal data is handled on 3vk, write to us at [email protected] with the subject line "Privacy Query". Our team will respond within 5 working days (Bangladesh Standard Time, UTC+6). We are committed to handling all privacy enquiries with transparency and care.
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